Frequently asked questions
Find answers to all your questions about the Okurensio digital stay booklet
General questions
Okurensio is a platform that enables owners of tourist accommodations (gîtes, hotels, campsites, guesthouses, love rooms) to easily create a digital guest guide for their travelers.This guide accompanies travelers throughout their stay, not just on arrival, providing all useful information about the accommodation, amenities, local activities and much more.
A traditional welcome booklet focuses only on the information necessary for the guest's arrival (equipment operation, access codes, etc.).Okurensio's guestbook goes much further by accompanying the traveler throughout their stay with :
- Information tailored to each moment of the stay (before arrival, during, at departure)
- Recommendations based on the weather and local events
- Interactive features to enhance the overall experience
Travelers can access the guestbook in several ways:
- By scanning a QR code in the accommodation (we provide an A4 poster to print)
- Via a direct link that you can send by email before their arrival
No application to download is necessary; the guide opens directly in the browser of any smartphone, tablet, or computer.
Yes, Okurensio offers solutions adapted to all types of tourist accommodations :
- Rural cottages : VHighlighting authenticity, information about amenities, nature activities, etc..
- Hotels : Presentation of services, integration with hotel systems, multi-room management, etc.
- Campsites : Interactive map, event schedule, information about services, etc..
- Bed and Breakfasts : Personalized presentation of hosts, information about breakfasts, local tips, etc..
- Love rooms : Discreet and elegant interface, ambiance control, presentation of exclusive services, etc..
Visit our page Types of accommodationfor more details on features specific to each type of establishment.
Using Okurensio offers many advantages :
- Time saving : No need to repeat the same information at every arrival
- Improvement of customer reviews : Better-informed travelers are more satisfied
- Promote your region : Highlight local shops and activities
- Reduction of questions : Fewer calls and messages during the stay
- Professional image : Stand out from the competition with a modern tool
- Eco-friendly : No more paper booklets to reprint regularly
- Easy update : Edit your content in real time without traveling
- Multilingual : Automatically offer your content in multiple languages
Features
Okurensio offers many features to create a complete guest guide :
- Intuitive editor Create and customize your booklet without technical skills
- Predefined templates Suitable for every type of accommodation
- Customizable sections Presentation, amenities, rules, activities, etc)
- Photo gallery to showcase your accommodation
- Interactive map with points of interest
- Automatic translation in multiple languages
- QR code generation and an A4 poster to print
- Consultation statistics to analyze usage
Visit our page Features for a complete list.
Absolutely! Okurensio offers many customization options:
- Add your logo and custom images
- Choose from multiple themes and layouts
- Organization of sections according to your preferences
- Ability to add multimedia content
With our customization options, your stay guide will perfectly reflect the identity and ambiance of your establishment
Okurensio offers automatic translation of your guide into more than 5 languages, including :
- French
- English
- German
- Spanish
- Italian
You create your content in your main language, and the system takes care of translating it automatically.
Updating your guest guide is simple and instantaneous:
- Sign in to your owner area on Okurensio
- Access your booklet editor
- Edit the content, add or remove sections
- Save your changes
Changes are applied instantly and all your travelers will see the updated version. You can make updates as often as necessary, at no additional cost
Pricing and subscriptions
Okurensio offers usage-based billing
- Usage : Starting from €5 excl. VAT per booklet per month
All our prices are transparent, with no hidden fees. Visit our pageRatesfor details of the features included in each plan
Yes, Okurensio offers a 5-day free trial for all plans, no commitment and no credit card required. This period allows you to :
- Create your complete guest guide
- Test all features
- Check compatibility with your needs
- Get an overview of the guest experience
At the end of the trial period, you can choose the plan that suits you or cancel free of charge
Okurensio accepts several secure payment methods :
- Bank card (Visa, Mastercard, American Express)
All payments are secure and you will automatically receive an invoice compliant with the legislation
Cancelling your subscription is simple and unconditional:
- Sign in to your owner area
- Access the "My subscription" section
- Click on "Cancel my subscription"
- Confirm your choice
Your subscription will remain active until the end of the paid period.You will receive a confirmation by email and you will be able to continue using the service until the end date.Your data will be kept for 30 days after the end of your subscription, allowing you to recover it if you change your mind
Technical questions
No, Okurensio was designed to be used by everyone, without any particular technical skills. Our interface is intuitive and user-friendly:
- Visual drag-and-drop editor
- Ready-to-use templates
- Step-by-step creation assistant
- Real-time preview
If you know how to use a smartphone or a computer to browse the internet, you will be able to create and manage your guestbook without difficulty
Installing the QR code is very simple:
- From your owner dashboard, generate the A4 poster with the QR code
- Download and print the poster (preferably in color)
- Place the poster in a strategic location in your accommodation (entrance, kitchen, living room)
- For greater durability, you can laminate it or frame it
You can also create several posters and place them in different locations
By default, the welcome guide requires an internet connection to be viewed
We also recommend providing your accommodation's Wi‑Fi code directly on the poster with the QR code to make access to the guide easier
Yes, the security of your data is our priority
- Hosting on secure servers in Europe (GDPR compliant)
- Encrypted connection via HTTPS
- Automatic daily backups
- No access to your travelers' data
We do not sell or share your data with third parties. You remain the owner of all the content you create on the platform
Okurensio offers several support channels :
- Help center : Comprehensive documentation, tutorials and guides
- Live chat : Real-time support Monday to Friday, 9am–6pm
- Email : support@okurens.io, response within 24 working hours
- Webinars : Regular training sessions
Our support team is based in France and speaks French, English, Spanish and German.
Do you have any other questions?
Our team is here to help you.Contact us directly and we will respond as soon as possible.